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Open the Service Desk by navigation to DevOps -> Service Desk in the left sidebar and click on Create new ticket in the top right corner.
Now fill all fields. You can also assign tickets to epics and add attachments such as screenshots. Once you’re done click on save. You can also add more tickets right away by activating the checkbox.
Click on the title to open the details view. You can edit all fields by clicking on them. Once you’re done with editing click on save at the bottom.
You can also connect a ticket to other related items by clicking on the plus icon. Search for the ticket ID and select the ticket.
To see all changes, that have been made on a ticket scroll down in the left sidebar and click on ticket history.
To merge multiple tickets go back to tickets overview and select all tickets you want to merge to one. Then click on the bulk icon in the top right corner and select merge tickets. You can now decide whether to merge attachments, too.
The tickets will be merged into a new one. Fill all fields in the form and click on save, once you’re done. The tickets you’ve merged are now automatically set to closed and are listed in the new ticket as related tickets.
For scaled agile organizations it is frustrating when their project management tools don’t support their processes.
That’s why we developed scagile as an app which actively supports agile best-practices with features you haven’t even thought about and with which you’ll be able to create value flow across your entire organization.
