Create Support Tickets

Quick-Start_Support-Tickets

Create and collaborate on support tickets

1

Navigate to Service Desk

Open the  Service Desk  by navigation to DevOps -> Service Desk in the left sidebar and click on  Create new ticket  in the top right corner.

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2

Create new ticket

Now fill all fields. You can also  assign tickets to epics  and  add attachments  such as screenshots. Once you’re done click on save. You can also add more tickets right away by activating the checkbox.

Servicedesk-1-2-create new ticket
3

Tickets overview

Go back to the  tickets overview. You should now see all tickets in the list.

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4

View & edit details

Click on the title to open the  details view. You can  edit all fields  by clicking on them. Once you’re done with editing click on save at the bottom.

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5

Related tickets

You can also connect a ticket to other  related items  by clicking on the plus icon. Search for the ticket ID and select the ticket.

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6

Add comments

Add comments  by clicking on the button I the top right corner.

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7

Ticket history

To see all changes, that have been made on a ticket scroll down in the left sidebar and click on  ticket history.

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8

Merge duplicated tickets

To  merge multiple tickets  go back to tickets overview and select all tickets you want to merge to one. Then click on the bulk icon in the top right corner and select merge tickets. You can now decide whether to merge attachments, too.

The tickets will be merged into a new one. Fill all fields in the form and click on save, once you’re done. The tickets you’ve merged are now automatically set to closed and are listed in the new ticket as related tickets.

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Next step: Setup quick filters

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Dein kostenloses WSJF Excel Template + Schritt-für-Schritt Anleitung
Wir senden dir dein kostenloses Excel Template zur einfachen Priorisierung eures Backlogs inklusive einer Anleitung per Email zu. Bitte hinterlasse uns dafür deine Kontaktdaten.
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We'll send you the free Excel Template to easily prioritize your backlog inclusive a guide via email. Please enter here your contact data.
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Wir senden dir dein kostenloses Excel Template zur einfachen Berechnung der omplexität in Story Points inklusive einer Anleitung per Email zu. Bitte hinterlasse uns dafür deine Kontaktdaten.
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Wir senden dir dein kostenloses Excel Template zur einfachen Berechnung der Komplexität in Story Points inklusive einer Anleitung per Email zu. Bitte hinterlasse uns dafür deine Kontaktdaten.
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We'll send you the free Excel Template to easily prioritize your backlog inclusive a guide via email. Please enter here your contact data.
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We'll send you the free Excel Template to easily prioritize your backlog inclusive a guide via email. Please enter here your contact data.
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We'll send you the free Excel Template to easily prioritize your backlog inclusive a guide via email. Please enter here your contact data.
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We'll send you the free Excel Template to easily prioritize your backlog inclusive a guide via email. Please enter here your contact data.

Dein kostenloser Velocity Template + Schritt-für-Schritt Anleitung

Wir senden dir dein kostenloses Excel Template zur einfachen Berechnung der complexität in Story Points inklusive einer Anleitung per Email zu. Bitte hinterlasse uns dafür deine Kontaktdaten.
Dein kostenloser Velocity Template + Schritt-für-Schritt Anleitung
Wir senden dir dein kostenloses Excel Template zur einfachen Berechnung der omplexität in Story Points inklusive einer Anleitung per Email zu. Bitte hinterlasse uns dafür deine Kontaktdaten.